Craggs Appraisal Services, LTD: Using Technology to Improve Your Customer Experience
Here at Craggs Appraisal Services, LTD, we always try to be on the forefront of appraisal technology. We use the latest technology available today to complete your appraisal without sacrificing quality or accuracy.
The appraisal process has rapidly evolved lately and these days, is a lot more demanding. We offer the highest quality appraisals, and cutting corners would compromise everything we stand for. So, the logical place to save time is in our daily workflow. The appraisers that have steadily invested in new technology have been the ones able to use their time more effectively and bring their customers more accurate reports, better customer service and faster turnaround times.
Take a look at how Craggs Appraisal Services, LTD makes ordering easier
In the past, a lot of our orders were ordered via fax and were confirmed with phone calls once we got back to the office. Often, in this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different now and when an order is placed on the site, we get an e-mail on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Craggs Appraisal Services, LTD understands that real estate is all about timeliness. We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually speed up the entire appraisal process.
Craggs Appraisal Services, LTD believes in working smarter
One of the most time consuming parts of an appraisal is gathering the data. We spend a lot of our time collecting the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Craggs Appraisal Services, LTD.
We've learned that taking notes traditionally, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an app developed for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy outdated tape measure, we're seeing that more appraisers are utilizing accurate laser measuring devices that also help measure hard to access areas.
Using this technology allows us to ensure that your report is on the money. This works to both our advantages by requiring less time for call-backs and revisions. A real money saver for busy appraisal clients.
Here at Craggs Appraisal Services, LTD we want you to know you have ample ways to receive your report.
Delivery of appraisals as PDF files through e-mail is definitely the standard these days. Generally our clients are most familiar with receiving PDFs attached to their e-mail. It's much more efficient than the old days before e-mail. But, we've even been able to improve on e-mail with report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because it was too big? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if you lose the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Lastly, we use all digital workfiles...
It would be great if appraisers could complete a report, give it to the client and never be concerned with revisiting that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers need to keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
Here again, Craggs Appraisal Services, LTD uses all the technology at our disposal technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we skip the outdated hard copies and only need our computer to recall just what that report was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Utilizing the right software, services, gadgets and gizmos allows the appraiser to save time without cutting corners and deliver a better product to you, our client.
|
